Privacy policy
Last updated: 11 September 2026
Initial version. Review by a Brazilian lawyer is pending, and the text will be adjusted once the STF concludes Tema 1291 on platform work.
This policy explains which data the Nova Reserva platform processes, for what, for how long, and what your rights are, under the General Data Protection Law (Lei 13.709/2018).
1. Who processes the data
The controller is the operator of the Nova Reserva platform. The data protection officer (encarregado) can be reached at robin@visieai.com. The company's identification is on the contact page.
2. Which data we collect
Sign-up: name, e-mail, phone and language. Profile: photo, neighbourhoods served, job types, prices and availability. Verification: identity document with a selfie, CPF and, with your consent, supporting documents and a background check. Usage: properties, requests, messages, checklist photos, reviews and incidents. Technical: IP address, browser and access logs.
3. What we use it for
To create and keep your account and fulfil what host and professional agreed (performance of a contract); to verify the identity and background of whoever enters a home (legitimate interest and, where applicable, consent); to issue documents required by law (legal obligation); to protect the platform against fraud and abuse (legitimate interest).
4. Background checks
A background check is proportionate to the role, transparent to the person checked, and never results in automatic exclusion. A person on the administration decides, and the decision can be contested.
5. Who we share with
Between host and professional, only what the job needs: the full address and the access code are shown to the professional only after she accepts. With the providers that run the platform: hosting, database and delivery of access codes, all under data-protection agreements. With authorities, where the law requires. We never sell data.
6. How long we keep it
Identity documents and selfies sent for verification are deleted as soon as verification ends; we keep only the outcome and the date. Account data, while the account is active and for up to five years afterwards, for tax records and the defence of claims. Messages and checklist photos, for twelve months after the job. Technical logs, for six months.
7. Your rights
You may request access, correction, anonymisation, portability or deletion of your data, learn who it was shared with, and withdraw a consent. Write to robin@visieai.com; we reply within fifteen days. You may also complain to the National Data Protection Authority (ANPD).
8. Cookies and browser storage
We use only the browser's own storage to keep your session and preferences. We use no advertising trackers and no third-party cookies.
9. Security
Access is by a one-time code sent to your e-mail or, if you set a password, by e-mail and password. We never store the password itself: we store only a cryptographic hash of it (scrypt, with a salt unique to each account), from which the original password cannot be recovered, not even by us. Data travels encrypted and sits in a database with restricted access. No system is infallible: if an incident affects your data, we will notify you and the ANPD as the law requires.
10. Minors
The platform is for people aged 18 and over and does not knowingly collect data from minors.
11. International transfer
Our providers' servers may be outside Brazil. In those cases the transfer follows the mechanisms the LGPD provides, such as standard contractual clauses.
12. Changes to this policy
Material changes are announced on the platform before they apply, with the date of the new version at the top of this page.